According to a July 9, 2018 article in the New York Post, Americans are sick and tired of passwords and security questions. Researchers who polled 2,000 US adults found 81 percent don’t see the need for what they consider unnecessary security procedures. Almost half (47 percent) are sick of having to answer endless security questions whenever they call customer service departments. Over six in 10 (64 percent) are riled by the need for elaborate passwords featuring a mix of numbers, symbols and capital letters. Forty-eight percent are fed up with the use of two-step verification and seven in 10 (71 percent) are frustrated by captcha codes, as they tend to feature illegible words.
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To be effective security must be employed consistently. However, when security measures become inconvenient or reduce efficiency many people will find a way to get around those security measures. This is the problem faced by security professionals across all domains. Users want security, but they don't want to be bothered by the security measures that are designed to protect them.
When planning and developing security measures, whether for a business or for your family, it is essential to take into account the usability of that security. Any security measure that creates an inconvenience for users will be resented, and in time users will find some kind of shortcut to get around the security measures that you have in place.
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